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How do I subscribe to RaceReplays.com?

How do I install Flash Player?

I am having trouble signing into RaceReplays.com and I am already a member. Can you help?

I need to download Windows Media Player. Where can I get it?

I have downloaded Windows Media Player. How do I install it?

Can I use Windows Media Player on a Mac?

During playback I only hear the audio but do not see video on my Windows Media Player

During playback I only see the video but do not hear audio from my Windows Media Player

I am not able to receive video or audio from my Windows Media Player

Why does the video on my Windows Media Player look choppy or pause during playback?

I get a "missing plug-in" icon on Windows Media Player

How do I install Windows Media Player on Mozilla Firefox?

The pan shot and head-on buttons look fuzzy in my browser.

How much does the subscription cost?

Which Internet browser should I use for RaceReplays.com?

I can't connect to the site or it is very slow. What can I do?

I'm not seeing the entire web page. What is wrong?

What are the system requirements for RaceReplays.com?

Anything we couldn't answer?

How do I subscribe to RaceReplays.com? This process will walk you through creation of your account and relevant billing information. Click here to subscribe now. Return to Top Back to "Index of Help Topics"

I am having trouble signing into RaceReplays.com and I am already a member. Can you help? If you are a subscribing member of RaceReplays.com, you can "Log In" to the site by entering your e-mail address and password on the home page of RaceReplays.com. The system will confirm if you have a current account and valid password and will then allow you to access the site. Your "Log In" name is your email address. If you have forgotten your password, click here and your password will be emailed to you. If the "Log In" function does not confirm you as a valid subscriber, click here for more assistance. Return to Top Back to "Index of Help Topics"

I need to download the Windows Media Player. Where can I get it? Click here to download the best version of Windows Media Player for your system. Return to Top Back to "Index of Help Topics"

I have downloaded Windows Media Player. How do I install it? To install Windows Media Player on your system, please follow the instructions listed below: Double click on the Windows Media file that you downloaded. Select the "Run" button if you get a security warning. Windows Media Player will extract. Follow any instructions given for proper set up (ie. closing all Windows) Read through the agreement and select the "I Agree" button. Wait for the install to complete. Choose the "Run" button to run the software. Choose the "Next" button. Choose Privacy Options by checking/unchecking the boxes. Choose the file formats that you would like Windows Media Player to handle. Choose the "Finish" button. Windows Media Player is now installed. Return to Top Back to "Index of Help Topics"

Can I use Windows Media Player on a Mac? Microsoft no longer offers support for newer version of WMV player for the Mac. Please download Flip4Mac from here to play Windows Media Player files in the Quicktime Player. Alternately you can download Windows Media 9 (which is the last supported version) for mac from Microsoft here. Return to Top Back to "Index of Help Topics"

During playback I only hear the audio but do not see video on my Windows Media Player. You may be using an older Window Media Player. To check your version, on your player go to Help › About Windows Media Player. If your version is not Windows Media Player 9 or higher click here to download the latest version. Return to Top Back to "Index of Help Topics"

During playback I only see the video but do not hear audio from my Windows Media Player. Verify that your system audio works by playing another audio application and/or checking your speaker and headphone wires, as well as your speaker/computer volume controls. Return to Top Back to "Index of Help Topics"

I am not able to receive video or audio from my Windows Media Player If you are using ad-blocking or pop-up blocking software, you may experience problems with streaming audio/video. We suggest you to disable the software and try accessing the stream again. If you are behind a firewall or proxy server, you may experience problems with streaming audio/video Although less of a problem than ad blockers and firewalls, some overly protective anti-virus programs obstruct streaming video. If none of the earlier suggestions have worked for you, turn off your anti-virus programs and the videos should play. Return to Top Back to "Index of Help Topics"

Why does the video on my Windows Media Player look choppy or pause during playback? This can be due to Internet congestion or video card settings. Turn down (or turn off) video acceleration. To do this go to Tools › Options, and go to the Performance tab. Adjust the setting under the dialog box Video Acceleration. Check for updates to your video card driver at the manufacture's website. Click here to optimize your video speed. Return to Top Back to "Index of Help Topics"

I get a "missing plug-in" icon on Windows Media Player. It is possible that your browser is not configured with the Windows Media Player plug-in. Most non Microsoft Internet Explorer browsers (i.e.: Netscape, Mozilla) need their plug-ins downloaded and installed manually to play Windows Media Player. The easiest is to use the most current version of Internet Explorer. This is because the correct Windows Media Player plug-ins for the Internet Explorer browser are installed by default. Return to Top Back to "Index of Help Topics"

How do I install Windows Media Player on Mozilla Firefox? Please close all other open browser windows before continuing with the installation of the Firefox plugin. Click the Install button to automatically download and install the Windows Media Player Firefox Plugin. Depending on your security settings, you may see a Security Warning dialog box. Click here to install the plugin. Return to Top Back to "Index of Help Topics"

How do I install Flash Player? To install Flash Player on your computer please click here. Installation instructions: Click the "Agree and Install now" button to automatically download and install Adobe Flash Player into your browser. Depending on your security settings, you may see a Security Warning dialog box. Click Install to install the ActiveX control. When the installation is complete, you will see the Adobe Flash Player logo and text. Return to Top Back to "Index of Help Topics"

How much does the subscription cost? As a member of RaceReplays.com you can choose the Plan to best suit your needs. All subscription plans include VideoCharts ™ - Entries, Search by Horse, by Track, by Date, Race Replay, Results, and much more, all updated in "near real time"! Click here to subscribe now! Return to Top Back to "Index of Help Topics"

Which Internet browser should I use for RaceReplays.com? RaceReplays.com works best with Internet Explorer version 7.0 or higher, Mozilla Firefox 2.0 or higher, Safari 2.0 or higher. However, we recommend Internet Explorer 7.0 or higher for the best viewing experience. Return to Top Back to "Index of Help Topics"

I can't connect to the site or it is very slow. What can I do? Streaming audio/video quality can be affected by connection rate and Internet congestion. Also: Make sure not to download applications or files while watching/listening to media streams. Close other unnecessary applications that may be open on your computer. Our streaming video requires a broadband Internet connection of at least 500kbps, such as Cable Modem, T1 or fast DSL. Dial-up will not work. Many factors can cause slow connection times. Sometimes by reselecting the link you desire will refresh the connection attempt and clear the problem. If your player simply displays "Loading" or "Connecting" for a long time, you may press the 'BACK' button on the browser menu OR select the race again. If you are dialing in to an Internet Service Provider (ISP) with a 56Kbps modem you will experience very slow connection times. Please call your ISP to upgrade to cable or DSL. If you are connecting through your corporate network and finding slow response times, there may be heavy traffic or a firewall on your company's Internet connection. You should contact your LAN manager. Return to Top Back to "Index of Help Topics"

I'm not seeing the entire web page. What is wrong? RaceReplays.com uses a feature called "frames." A frame allows your browser to access multiple pages while displaying them all on one page. To view RaceReplays.com content, your Internet browser must support frames. Please be sure that you are running Microsoft Internet Explorer version 7.0 or higher, Mozilla Firefox 5.0 or higher, or Netscape version 8.0 or higher. RaceReplays.com recommends a 1024 by 768 resolution setting. To change your setting go to the 'START' button in the lower left corner on your computer screen and select 'Settings', select 'Control Panel'. Double click on the 'Display' icon. Under 'Display Properties' select 'Settings' and set 'Screen area bar' to 1024 by 768 pixels and click 'Apply' and 'OK' and 'OK'. Return to Top Back to "Index of Help Topics"

What are the system requirements for RaceReplays.com? RaceReplays.com uses Windows Media Player and RealPlayer which are compatible with most Windows Operating Systems (98, 2000, NT, ME, XP or Vista users) and Mac OS 10.1 or higher. The following are the minimum system requirements for RaceReplays.com: Windows: 233MHz Intel Pentium II processor (Pentium III recommended) 64MB of RAM Our streaming video requires a broadband Internet connection of at least 500kbps, such as Cable Modem, T1 or fast DSL. 16-bit sound card and speakers 800x600 display size (1024 by 768 or higher recommended) with 16 bit (or higher recommended) Adobe Flash Player For Windows : Windows Media Player Windows 98, Windows 2000, Windows ME, Windows NT 4.0 with Service Pack 4 or higher, Windows XP, Mac OSX 10.1 or higher Internet Explorer 7.0 or higher or Mozilla Firefox with the Windows Media Plugin Mac: Power Mac G3, 233MHz or higher OS X 10.1 or higher Our streaming video requires a broadband Internet connection of at least 500kbps, such as Cable Modem, T1 or fast DSL. 64MB of RAM or higher 16-bit sound card and speakers 800x600 display size (1024 by 768 or higher recommended) with 16 bit color (or higher recommended) Adobe Flash Player Flip4Mac or Windows Media Player 9 for Mac Safari 1.0 or higher. The following are recommendations: To see what encryption or cipher strength you have, go to the 'Help' Menu in Internet Explorer and Select 'About Internet Explorer' The Cipher Strength should be 128-bit If it is less than 128-bit, it is recommended that you click here to upgrade your encryption (cipher strength) Install 128 encryption and restart your computer Return to Top

The pan shot and head-on buttons look fuzzy in my browser. You may be using an older version of Internet Explorer. To check your version, go to Help at the top of your browser and select "About Internet Explorer". If your version is not 7 or higher click here to download the latest version. If you are not able to upgrade your version of Internet Explore, you might also be using an old operating system like windows 2000. In that case you can download the Mozilla Firefox browser instead. Return to Top

Anything we couldn't answer? If you need technical support beyond these Frequently Asked Questions call us at 702-227-7592       7:00a.m. to 4:00a.m. (Eastern), 7 days a week.