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How do I subscribe to DRF.com Replay Center?

I am having trouble signing into DRF.com Replay Center and I am already a member. Can you help?

I need to download the FREE RealPlayer. Where can I get it?

What if I'm already a DRF.com Replay Center subscriber but need to download the RealPlayer?

How much does the subscription cost?

What are the System Requirements for DRF.com Replay Center?

Which Internet browser should I use for DRF.com Replay Center?

How can I make the DRF.com Replay Center player work in my AOL (or CompuServe) browser?

I can't connect to the site or it is very slow. What can I do?

I'm not seeing the entire web page. What is wrong?

What are the system requirements for DRF.com Replay Center?

Anything we couldn't answer?

How do I subscribe to DRF.com Replay Center? At the Login Page of DRF.com Replay Center, click on "Sign Up" This process will walk you through creation of your account, relevant billing information and the free download of the RealPlayer, if you need it. Click here to subscribe now. Return to Top Back to "Index of Help Topics"

I am having trouble signing into DRF.com Replay Center and I am already a member. Can you help? If you are a subscribing member of DRF.com Replay Center, you can "Log In" to the site by entering your e-mail address and password on the home page. The system will confirm if you have a current account and valid password and will then allow you to access the site. Your "Log In" name is your email address. If you have forgotten your password, click here and your password will be emailed to you. If the "Log In" function does not confirm you as a valid subscriber, click here for more assistance. Return to Top Back to "Index of Help Topics"

I need to download the FREE RealPlayer. Where can I get it? We've made it easy to get a free RealPlayer. Click here to choose the best version of RealPlayer for your system. Return to Top Back to "Index of Help Topics"

What if I'm already a DRF.com Replay Center subscriber but need to download the RealPlayer? Click here to choose the best version of RealPlayer for your system. Return to Top Back to "Index of Help Topics"

How much does the subscription cost? As a member of DRF.com Replay Center you can choose the Plan to best suit your needs starting as low as $4.00 for the Daily Plan. All subscription plans include VideoChartsTM - Entries, Search by Horse, by Track, by Date, Race Replay, finish -line Photos, Results, and much more, all updated in "near real time"! Click here to subscribe now! Return to Top Back to "Index of Help Topics"

What are the System Requirements for DRF.com Replay Center? Complete system requirements are listed on the "Help" page. Click here to view. Return to Top Back to "Index of Help Topics"

Which Internet browser should I use for DRF.com Replay Center? DRF.com Replay Center works best with Internet Explorer version 5.0 or higher OR Netscape 4.6 or higher. However, we recommend Internet Explorer 5.0 or higher for the best viewing experience. Return to Top Back to "Index of Help Topics"

How can I make the RealPlayer work in my AOL (or CompuServe) browser? If you are an AOL or CompuServe user, you will need to change settings on your browser to play the 'RaceReplay Video'. AOL Users: The RealPlayer requires the following AOL browser settings: select "Settings," then "Preferences," then "Multimedia" and UNCHECK the box "Use AOL media player for supported file types." CompuServe Users: The RealPlayer requires the following CompuServe browser settings: select "Access," then "Preferences," then "Multimedia" and UNCHECK the box "Use CompuServe media player for supported file types." Another method to avoid any issues for AOL and CompuServe users is to launch the Internet Explorer program from your Windows desktop by first minimizing your AOL or CompuServe browser, then type www.drf.com/replays into the Internet Explorer address bar and click 'ENTER'. Return to Top Back to "Index of Help Topics"

I can't connect to the site or it is very slow. What can I do? Many factors will cause slow connection times. Sometimes by reselecting the link you desire will refresh the connection attempt and clear the problem. If your player simply displays "Loading" or "Connecting" for a long time, you may press the 'BACK' button on the browser menu OR select the race again. If you are dialing in to an Internet Service Provider (ISP) with a 56Kbps modem and you are experiencing very slow connection times, please call your ISP directly. If you are connecting through your corporate network and finding slow response times, there may be heavy traffic on your company's Internet connection. You should contact your LAN manager. Return to Top Back to "Index of Help Topics"

I'm not seeing the entire web page. What is wrong? DRF.com Replay Center uses a feature called "frames." A frame allows your browser to access multiple pages while displaying them all on one page. To view RaceReplays at DRF.com content, your Internet browser must support frames. Please be sure that you are running Netscape version 4.6 or greater, or Microsoft Internet Explorer version 5.0 or greater. RaceReplays at DRF.com recommends a 1024 by 768 resolution setting. To change your setting go to the 'START' button in the lower left corner on your computer screen and select 'Settings', select 'Control Panel'. Double click on the 'Display' icon. Under 'Display Properties' select 'Settings' and set 'Screen area bar' to 1024 by 768 pixels and click 'Apply' and 'OK' and 'OK'. Return to Top Back to "Index of Help Topics"

What are the system requirements for RaceReplays at DRF.com? RaceReplays at DRF.com uses RealOne and RealPlayer8 which are compatible with Windows 98, 2000, NT, ME or XP users. The following are the minimum system requirements for accessing DRF.com Replay Center: 233MHz Intel Pentium II processor (Pentium III recommended) 64MB of RAM 28.8Kpbs modem (minimum); 56Kbps+ recommended 16-bit sound card and speakers 800x600 display size (1024 by 768 or higher recommended) with 16 bit (or higher recommended) RealPlayer from RealNetworks (Click here to choose the best version of RealPlayer for your system). Windows 98, Windows 2000, Windows ME, Windows NT 4.0 with Service Pack 4 or higher, Windows XP Internet Explorer 5.0 or higher Return to Top

Anything we couldn't answer? If you need technical support beyond these Frequently Asked Questions call us at 604-609-9989 (between 9:00a.m. and 6:00p.m. Pacific).