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I need to download Windows Media Player. Where can I get it?

I have downloaded Windows Media Player. How do I install it?

Can I use Windows Media Player on a Mac?

During playback I only hear the audio but do not see video on my Windows Media Player

Why does the video on my Windows Media Player look choppy or pause during playback?

I get a "missing plug-in" icon on Windows Media Player

How do I install Windows Media Player on Mozilla Firefox?

I can't connect to the site or it is very slow. What can I do?

I'm not seeing the entire web page. What is wrong?

What are the system requirements for RaceReplays.com?

Anything we couldn't answer?

I need to download the Windows Media Player. Where can I get it? Click here to download the best version of Windows Media Player for your system. Return to Top Back to "Index of Help Topics"

I have downloaded Windows Media Player. How do I install it? To install Windows Media Player on your system, please follow the instructions listed below: Double click on the Windows Media file that you downloaded. Select the "Run" button if you get a security warning. Windows Media Player will extract. Follow any instructions given for proper set up (ie. closing all Windows) Read through the agreement and select the "I Agree" button. Wait for the install to complete. Choose the "Run" button to run the software. Choose the "Next" button. Choose Privacy Options by checking/unchecking the boxes. Choose the file formats that you would like Windows Media Player to handle. Choose the "Finish" button. Windows Media Player is now installed. Return to Top Back to "Index of Help Topics"

Can I use Windows Media Player on a Mac? Please download Windows Media 9 (which is the last supported version) for mac from Microsoft here. Note: Microsoft no longer offers support for newer version of WMV player for the Mac. Return to Top Back to "Index of Help Topics"

During playback I only hear the audio but do not see video on my Windows Media Player. You may be using an older Window Media Player. To check your version, on your player go to Help › About Windows Media Player. If your version is not Windows Media Player 9 or higher click here to download the latest version. Return to Top Back to "Index of Help Topics"

Why does the video on my Windows Media Player look choppy or pause during playback? This can be due to Internet congestion or video card settings. Turn down (or turn off) video acceleration. To do this go to Tools › Options, and go to the Performance tab. Adjust the setting under the dialog box Video Acceleration. Check for updates to your video card driver at the manufacture's website. Click here to optimize your video speed. Return to Top Back to "Index of Help Topics"

I get a "missing plug-in" icon on Windows Media Player. It is possible that your browser is not configured with the Windows Media Player plug-in. Most non Microsoft Internet Explorer browsers (i.e.: Netscape, Mozilla) need their plug-ins downloaded and installed manually to play Windows Media Player. The easiest is to use the most current version of Internet Explorer. This is because the correct Windows Media Player plug-ins for the Internet Explorer browser are installed by default. Return to Top Back to "Index of Help Topics"

How do I install Windows Media Player on Mozilla Firefox? Please close all other open browser windows before continuing with the installation of the Firefox plugin. Click the Install button to automatically download and install the Windows Media Player Firefox Plugin. Depending on your security settings, you may see a Security Warning dialog box. Click ‘Install’ to install the plugin. Return to Top Back to "Index of Help Topics"

What are the System Requirements for RaceReplays.com? RaceReplays.com uses Windows Media Player and RealPlayer which are compatible with most Windows Operating Systems (98, 2000, NT, ME, XP or Vista users) and Mac OS 10.1 or higher. The following are the minimum system requirements for RaceReplays.com: Windows: 233MHz Intel Pentium II processor (Pentium III recommended) 64MB of RAM Our streaming video requires a broadband Internet connection of at least 500kbps, such as Cable Modem, T1 or fast DSL. 16-bit sound card and speakers 800x600 display size (1024 by 768 or higher recommended) with 16 bit (or higher recommended) For Windows : Windows Media Player RealPlayer - (Click here to choose the best version of RealPlayer for your system). Windows 98, Windows 2000, Windows ME, Windows NT 4.0 with Service Pack 4 or higher, Windows XP, Mac OSX 10.1 or higher Internet Explorer 7.0 or higher or Mozilla Firefox with the Windows Media Plugin Mac: Power Mac G3, 233MHz or higher OS X 10.1 or higher Our streaming video requires a broadband Internet connection of at least 500kbps, such as Cable Modem, T1 or fast DSL. 64MB of RAM or higher 16-bit sound card and speakers 800x600 display size (1024 by 768 or higher recommended) with 16 bit color (or higher recommended) Windows Media Player 9 for Mac Safari 1.0 or higher. The following are recommendations: To see what encryption or cipher strength you have, go to the 'Help' Menu in Internet Explorer and Select 'About Internet Explorer' The Cipher Strength should be 128-bit If it is less than 128-bit, it is recommended that you click here to upgrade your encryption (cipher strength) Install 128 encryption and restart your computer Return to Top Back to "Index of Help Topics"

I can't connect to the site or it is very slow. What can I do? Many factors will cause slow connection times. Sometimes by reselecting the link you desire will refresh the connection attempt and clear the problem. If your player simply displays "Loading" or "Connecting" for a long time, you may press the 'BACK' button on the browser menu OR select the race again. If you are dialing in to an Internet Service Provider (ISP) with a 56Kbps modem and you are experiencing very slow connection times, please call your ISP directly. If you are connecting through your corporate network and finding slow response times, there may be heavy traffic on your company's Internet connection. You should contact your LAN manager. Return to Top Back to "Index of Help Topics"

I'm not seeing the entire web page. What is wrong? RaceReplays.com uses a feature called "frames." A frame allows your browser to access multiple pages while displaying them all on one page. To view RaceReplays.com content, your Internet browser must support frames. Please be sure that you are running Netscape version 4.6 or greater, or Microsoft Internet Explorer version 5.0 or greater. RaceReplays.com recommends a 1024 by 768 resolution setting. To change your setting go to the 'START' button in the lower left corner on your computer screen and select 'Settings', select 'Control Panel'. Double click on the 'Display' icon. Under 'Display Properties' select 'Settings' and set 'Screen area bar' to 1024 by 768 pixels and click 'Apply' and 'OK' and 'OK'. Return to Top Back to "Index of Help Topics"

Anything we couldn't answer? If you need technical support beyond these Frequently Asked Questions call us at 604-609-9989 (between 9:30a.m. and 6:00p.m. Pacific).