|
Back to "Index of Help Topics"
How do I install Flash Player?
Which Internet browser should I use for RaceReplays.com?
I can't connect to the site or it is very slow. What can I do?
I'm not seeing the entire web page. What is wrong?
What are the system requirements for RaceReplays.com?
Anything we couldn't answer?
How do I install Flash Player?
To install Flash Player on your computer please click here.
Installation instructions:
Click the "Agree and Install now" button to automatically download and install Adobe Flash Player into your browser.
Depending on your security settings, you may see a Security Warning dialog box.
Click Install to install the ActiveX control.
When the installation is complete, you will see the Adobe Flash Player logo and text.
|
I can't connect to the site or it is very slow. What can I do?
Streaming audio/video quality can be affected by connection rate and
Internet congestion. Also:
- Make sure not to download applications or files
while watching/listening to media streams.
- Close other unnecessary applications that may be
open on your computer.
- Our streaming video requires a broadband Internet
connection of at least 500kbps, such as Cable Modem, T1 or fast DSL. Dial-up
will not work.
Many factors can cause slow connection times. Sometimes by reselecting the link you desire will refresh the connection attempt and clear the problem. If your player simply displays "Loading" or "Connecting" for a long time, you may press the 'BACK' button on the browser menu OR select the race again.
If you are dialing in to an Internet Service Provider (ISP) with a 56Kbps modem you will experience very slow connection times. Please call your ISP to upgrade to cable or DSL. If you are connecting through your corporate network and finding slow response times, there may be heavy traffic or a firewall on your company's Internet connection. You should contact your LAN manager.
Return to Top
|
I'm not seeing the entire web page. What is wrong?
RaceReplays.com uses a feature called "frames." A frame allows your browser to access multiple pages while displaying them all on one page. To view RaceReplays.com content, your Internet browser must support frames. Please be sure that you are running Microsoft Internet Explorer version 7.0 or higher or Mozilla Firefox 2.0 or higher.
RaceReplays.com recommends a 1024 by 768 resolution setting. To change your setting go to the 'START' button in the lower left corner on your computer screen and select 'Settings', select 'Control Panel'. Double click on the 'Display' icon. Under 'Display Properties' select 'Settings' and set 'Screen area bar' to 1024 by 768 pixels and click 'Apply' and 'OK' and 'OK'.
Return to Top
|
What are the system requirements for RaceReplays.com?
RaceReplays.com uses Flash video which is compatible with most Windows Operating Systems (98, 2000, NT, ME, XP or Vista users) and Mac OS 10.1 or higher.
The following are the minimum system requirements for RaceReplays.com:
- For Windows users: 233MHz Intel Pentium II processor (Pentium III recommended)
- 64MB of RAM
- Our streaming video requires a broadband Internet connection of at least 500kbps, such as Cable Modem, T1 or fast DSL.
- 16-bit sound card and speakers
- 800x600 display size (1024 by 768 or higher recommended) with 16 bit (or higher recommended)
- Adobe Flash Player
- Windows 98, Windows 2000, Windows ME, Windows NT 4.0 with Service Pack 4 or higher, Windows XP, Mac OSX 10.1 or higher
- Internet Explorer 7.0 or higher, Mozilla Firefox or Safari
The following are recommendations:
-
To see what encryption or cipher strength you have, go to the 'Help' Menu
in Internet Explorer and Select 'About Internet Explorer'
- The Cipher Strength should be 128-bit
- If it is less than 128-bit, it is recommended that you click here
to upgrade your encryption (cipher strength)
- Install 128 encryption and restart your computer
Return to Top
|
Anything we couldn't answer?
If you need technical support beyond these Frequently Asked Questions call us at 604-609-9989
(between 9:30a.m. and 6:00p.m. Pacific).
|
|